Delivering “value-add” is probably the most over used phrase in the IT industry, with a limited number of suppliers truly practicing what they preach.
David and Daniel Merlino founded I.T. Solutions & Services in 2004 with the passion to distinguish itself as a professional services organisation specialising in IT Infrastructure management and delivering real value to its customers.
Today with prestigious client recommendations and a demonstrable track record of over-achievement against customer expectations, I.T. Solutions & Services has distinguished itself as one of the Riverina's fastest growing provider of Infrastructure Management services.
Our philosophy is based around understanding business requirements, their integration with IT deliverables, and the pragmatic application of best-of-breed methods, tools and expertise for successful solutions delivery.
I.T. Solutions & Services definition of real “value-add” is based on the need to deliver operational excellence, ensure continuous performance and create business value for its customers. We take pride and ownership in “getting the job done and doing it right!”
I.T. Solutions & Services is gaining a reputation for attracting and retaining the best professionals in the IT industry. Our consultants are our greatest assets and differentiator. With a wealth of skills, knowledge and pragmatic implementation experience, I.T. Solutions & Services service delivery model deploys the necessary skills to rapidly resolve customer issues.
Our model is designed to deliver a high quality service without a high quality price tag. Our flexibility, agility and holistic approach to the customer offers a dedicated enhancement to IT operations and negates the need to employ transient, non-committed subcontracted resource, often inappropriate in today’s competitive climate.
Our ethos is to deliver continued excellence and a highly professional service at all times. Quality not quantity is our preferred approach. We would rather demonstrate quantifiable and sustained values to fifty clients than, say, manage three hundred with mediocrity.
We help ensure that a business is free to focus on its customer-centric activities and apply its infrastructure for maintaining its competitive edge. Empathy towards our customers, trust, investment in our staff and a passion for our convictions assures I.T. Solutions & Services success and, more importantly, the success of our client’s business.